Head of Implementation & Care

About Pacmed

At Pacmed we develop world leading AI-based decision support software for intensive care doctors. It’s a hugely exciting area where we’re breaking boundaries every day. We’re looking for an experienced implementation leader to help us build out our processes and our implementation team to realize sustainable growth. We have currently implemented our software in our first ICUs and have the ambitions to scale across the Netherlands and Europe (and beyond).

What this role is all about

As Head of Implementation & Care, your most immediate mission is to significantly reduce our current implementation time to 3 months at the end of 2024. You’ll do that with your team members, who you manage, develop and work with to streamline processes and prepare for scale. The Implementation & Care team currently consists of Brian (Implementation Manager), Ewoud (Adoption Specialist), Mattia (Data Scientist) and has a vacancy open for another technical team member.

With more and more ICU’s live, the need for customer support grows. This is the Care part of the role and consists of ensuring we are able to deliver excellent support. This function is still in the early stages, so there is an opportunity to bring your expertise and set up customer support in a strategic, sustainable manner.

One thing you can be sure of, every day you’ll be working with an enthusiastic and mission-driven team who are passionate about using technology to revolutionize healthcare!

What would be expected of you

• Significantly reduce implementation time:
  • Set and manage Pacmed’s Implementation & Care strategy
  • Mapping and improving the current processes
  • Managing all relevant stakeholders accordingly, both external (e.g., medical, hospital IT & legal staff) and internal stakeholders (e.g., engineers, adoption specialist)
• Manage and develop the Implementation & Care Team
• Ensure adoption of our product within the hospitals
• In due time, build out the customer support processes and team
• Continuous alignment with the product team and roadmap to ensure we meet implementation deadlines
• Assure quality of our implementation and customer processes are in compliance with regulatory demands

The perks of working at Pacmed

Why Pacmed is a great place to work

• We're a dynamic startup committed to improving healthcare globally.

• We’re committed to creating an inclusive environment for our team.

• We’re a talented bunch of people dedicated to helping each other grow.

• We foster a culture of kindness and respect.

• We're a team of ambitious and fun-loving people, with regular team events!

The profile we’re looking for

Must-haves

There is no need to apply if you don’t meet these requirements, sorry!

• Dutch language skills (native)

• Strong project (portfolio) management skills, including multi / senior stakeholder management

• Experience with managing technical implementations in healthcare

Should-haves

We hope you bring these things as well, but don’t worry if you don’t tick all the boxes.

• People management experience across multiple disciplines

• Experience working in a startup environment (pre product market fit)

• Experience managing and/or setting up a customer support function

• Engaging leadership style with a hands-on approach

• Highly organized, able to deal with ambiguity and complexity

• Experience with process mapping, improvements and optimisation

Nice-to-haves

These are things that would make your profile jump out!

• Extensive experience in healthtech / medtech / Artificial Intelligence

• Experience with adoption and change management

• Experience with privacy law and information security

At Pacmed, we think there is strength in diversity. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Pacmed encourages you to reconsider and apply! Building responsible AI requires diverse perspectives, equitable practices, and integrity every step of the way. This is our commitment.

We’re looking forward to meeting you!